A-LIST ESCROW PRIVACY POLICY
In compliance with Gramm-Leach-Bliley ACT (“GLBA”), we are providing you with this disclosure which notifies you of the privacy policies and practices of A-List Escrow, Inc.. Title V of the GLBA generally prohibits any financial institution, directly or through its affiliates, from sharing nonpublic personal information about you with a nonaffiliated third party unless the institution provides you with notice of its privacy policies and practices, such as the type of information that it collects about you and the categories of persons or entities to whom it may be disclosed.
We welcome this opportunity to describe our privacy policies and procedures and the steps we take daily to protect your private consumer information. When used throughout, “we”, “our”, and “us” refers to A-List Escrow Company, Inc.
The procedures and policies contained in this disclosure are subject to change, but we will communicate any material changes to you when required by applicable laws. The following procedures and policies replace all previous notices or statements with respect to the same subject matter.
OUR MISSION
We are committed to protecting your privacy at all times.
We do not share consumer information with outside companies for purposes of selling their products and services to you.
We are committed to bringing you the services you need to successfully complete your real estate purchase, sale or finance transaction.
We maintain security standards and procedures designed to improve the safeguard of your information. We want you to know that you can count on us – to protect the privacy and security of your consumer information, and to provide you with the responsive, professional service you deserve.
OUR POLICIES REGARDING COLLECTION, — USE AND DISCLOSURE OF CONSUMER INFORMATION
Consumer information is at the heart of our ability to provide superior service to you. In the sections that follow, we describe the types of information that are collected, and how and why that information may be shared with others.
DATA COLLECTION
We gather and maintain consumer information in order to serve you and your transaction. This information is gathered from a variety of sources, including among them: Information you provide to us on applications or forms; and/or information we receive from an outside source such as a county recorder, mortgage company or your real estate agent either by email, mail, delivery service or via our website portal; and/or information about your transactions or experience with companies affiliated with us.
This information gathering enables us to provide you with best responsive and professional services to make sure the closing of your transaction is as smooth and timely as possible.
WEBSITE
We implement a variety of security measures to maintain the safety of your personal information when you, or your agent enter or submit your personal information to us via our website. We take all reasonable steps to ensure that your information is not used in an improper or unauthorized manner, and, in doing so, we employ a variety of safeguards that comply with state and federal regulations, including the California Online Privacy Protection Act.
Occasionally, at our discretion, we may include or offer links to third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and your information, and we welcome any feedback about these sites.
In addition and on occasion, we will utilize your existing lender(s) online services for ordering payoff requests associated with your transaction. In this case we are relying on these entities privacy policies and thus are not in any way liable or responsible for any information provided when ordering payoff demands on your behalf.
WE DO NOT SELL YOUR PERSONAL INFORMATION TO ANYONE
We do not sell your personal information to anyone for the purpose of selling their products or services to you.
WE LIMIT THE DISCLOSURE OF YOUR PERSONAL INFORMATION
We do not disclose your personal information to anyone other than to effect or administer the service or product you have requested from us. The purchase, sale or re-finance of real estate is a complex transaction which requires us to obtain certain information about you and the property you are selling or buying in order to complete the home sale or purchase transaction. We do not share your personal information, unless one of the following exceptions apply:
We share a limited amount of your personal information with companies that help us process or service your transaction. For example, we may share your name, subject property address and other information with your insurance company in order to obtain an evidence of insurance for the benefit of your lender and/or as part of the terms of your transaction. We may also release information to your existing lienholder(s) of record to assist in the release of documents associated with current liens on subject property.
We are permitted by law to share your personal information with others to protect the confidentiality of your records and to protect against claims, unauthorized transactions or other liabilities.
We may also disclose personal information in limited circumstances where we believe in good faith it is required or permitted by law, for example: to cooperate with law enforcement authorities, regulatory authorities, or judicial process; and to resolve consumer disputes.
Your information is accessible only by those employees and authorized third parties granted special access rights to such information. While it is not possible to guarantee that online- or email-collected information is entirely secure, please rest assured that we appreciate and understand the need to have your private information carefully guarded.
INFORMATION DISCLOSED TO OUTSIDE PARTIES IN OTHER SITUATIONS
We also disclose certain consumer information to government agencies, consumer reporting agencies, and other outside parties as permitted or required by the Federal Privacy Act and other applicable laws. These disclosures are made for specific, limited purposes, such as to verify individuals’ identities (reducing fraud and identity theft), to meet consumer service expectations, or to make certain information a matter of public record (recording mortgages to let prospective buyers, title insurers, and others know about property liens).
INFORMATION CONFIDENTIALITY AND SECURITY INFORMATION CONFIDENTIALITY AND PROTECTION PRACTICES
As we described in our Mission to you, we are committed to preventing others from unauthorized access to your consumer information, and we maintain procedures and technology designed for this purpose. We take several steps to protect the consumer information we have about you, including the following:
We update and test our technology on a regular basis in order to improve the protection of consumer information.
We require outside companies and independent contractors to whom we provide consumer information, such as document destruction service companies, to enter into a confidentiality agreement that restricts the use of the information to those purposes and prohibits independent use of the information.
We have internal procedures that limit access to consumer information, such as procedures that require an employee to have a business need to access consumer information. We maintain policies and procedures about the proper physical security of workplaces and records. Our physical, electronic, and procedural safeguards comply with federal regulations regarding the protection of consumer information.
INFORMATION INTEGRITY MEASURES
We protect the integrity of consumer information about you through measures such as maintaining backup copies of account data in the event of power outages or other business interruptions, using computer virus detection and eradication software on systems containing consumer data, installing computer hardware and software, and employing other technical means (known as “firewalls”) to protect against unauthorized computer entry into systems containing consumer information.
HOW TO CONTACT US
If you have questions or concerns about our Escrow Privacy Policy, you can write to us at:
A-List Escrow, Inc.
5500 E. 2nd Street, Ste 6
Long Beach, CA 90803
Or, call us at: (562) 987-2547